Frequently Asked Questions
How do I start a parking session?
Select your zone, choose the duration, and confirm payment. Your active session and remaining time will be shown on the confirmation screen.
Is there a grace period?
Most locations provide a free 3-minute grace period, shown on the duration screen. Fees begin after the grace period ends.
Can I extend my parking?
Yes, if allowed by the operator. Open your active session before it expires and add more time. Extension options follow the same rates and rules as the original session.
What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover). Availability may vary by location.
Do you store my card details?
Card data is processed and stored securely by our payment partners. We do not store full card numbers or CVV codes on our servers.
Why was my card declined?
- Insufficient funds or bank restrictions.
- Incorrect card number, expiration date, or CVV.
- Fraud-prevention checks by your bank or our payment partner.
- International or online payments may be blocked by your issuer.
What if I get a ticket?
Ensure your session covers the correct zone and plate. All citations or towing decisions are handled by local authorities; keep your receipt for reference.
How do I update my vehicle info?
Go to your account or vehicle settings, edit the license plate and country/region, then save changes before starting your next session.
How is pricing calculated?
Rates are set by the parking operator. Taxes and convenience fees are shown before you confirm payment. The first 3 minutes are free where indicated.
How do I contact support?
Email support@parkmobiles.com with your zone, plate number, and receipt details. For urgent issues, check posted signage for on-site contacts.